Servicesbackup - IT Virtual Department

IT Support (Levels 1-3)

Subscription

Our IT Support services cover all technical aspects, from routine troubleshooting to advanced technical support.

Level 1 Support: Solve everyday issues like password resets and software troubleshooting.
Level 2 Support: Address more complex technical problems with hardware, software, or network issues.
Level 3 Support: Advanced support for critical incidents, system failures, or escalated issues.

Onboarding & Offboarding

Subscription

We streamline the onboarding and offboarding process, ensuring employees have the right permissions and access, while protecting your business when staff leave.

User Account Creation and Configuration
Automated Onboarding/Offboarding Workflows
Access Revocation
Computer Shipping and Return

Identity Management

Subscription

We offer comprehensive identity management solutions to ensure that your employees have secure, streamlined access to the resources they need.

Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
User & Group Management
Identity Governance & Access Control

Cloud Productivity & Collaboration Management

Subscription

Maximize your team’s efficiency with cloud collaboration tools. We fully manage your cloud environments, helping your business stay productive and connected.

Microsoft 365 Management: Full management of Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
Google Workspace Management: Complete management of Gmail, Google Drive, Google Meet, and Google Calendar.
Slack Management: Setup, configure, and manage your Slack workspaces and channels.
Atlassian Suite: Full support for tools like Jira, Confluence, and Bitbucket.

Documentation Services

Subscription

Accurate and up-to-date documentation is key for managing IT infrastructure efficiently. We help create and maintain essential technical documentation.

IT Documentation
Policy Development
Knowledge Base Creation
User Guides & System Manuals

Network Management

Subscription

Our Network Management service focuses on keeping your network infrastructure secure, reliable, and performing at its best.

Ensure your business network is reliable, secure, and optimized for performance.
Monitor, maintain, and troubleshoot network infrastructure (routers, switches, firewalls, wireless systems).
Configuration and performance tuning for smooth network operation.
Regular security updates to ensure a secure and efficient network.

Mobile Device Management (MDM)

Subscription

Secure and manage your company’s mobile devices with industry-leading MDM solutions like Microsoft Intune, Jamf, or VMware Workspace ONE.

Device Management (Mobiles, Laptops, etc.)
Compliance Enforcement
Application Deployment
BYOD Support

Quarterly Business Reviews (QBR)

Subscription

Our Quarterly Business Reviews help keep your IT aligned with your business goals. We provide regular assessments to keep your infrastructure efficient and future-proof.

Performance Evaluation
Strategic IT Alignment
Actionable Insights & Recommendations

Vendor Management

Subscription

Our Vendor Management service ensures efficient coordination and management of your IT vendors, helping you optimize relationships and performance.

Seamless coordination with your technology vendors.
Management of vendor relationships, contracts, and performance.
Act as a single point of contact for vendor negotiations and issue resolution.
Ensure vendor compliance and optimal service delivery.
Focus on maximizing value from technology investments while ensuring cost efficiency.

Asset Management

Subscription

Keep track of all your IT assets, from hardware to software, and ensure they are optimized and maintained efficiently.

Inventory Tracking
Lifecycle Management
License Management
Asset Reporting

Server Management

Add-on

Our Server Management service ensures your business’s servers run efficiently, with ongoing maintenance, updates, and monitoring to maximize performance and security.

Monthly server checkups, including updates, backups, and hardware monitoring.
Proactive monitoring and troubleshooting to prevent downtime.
Cloud and on-site solutions tailored to your business needs.

Backup & Disaster Recovery

Add-on

Protect your business from data loss with reliable backup and disaster recovery solutions. We offer both cloud-based and on-premise solutions to ensure business continuity.

Data Backup Solutions
Disaster Recovery Planning
Business Continuity Solutions

Password Management

Add-on

Our Password Management service, in partnership with 1Password, provides secure and efficient password storage and management to protect your business’s credentials.

Encrypted, centralized platform for storing and managing passwords
Restricted access to authorized users only
Features include password generation, automated updates, and multi-factor authentication
Reduces the risk of breaches and enhances compliance with security standards
Provides safe and seamless access to critical systems for your team

Server Migration Management

Ad-Hoc

Our Server Migration Management service ensures a smooth and efficient transition when upgrading or relocating your servers. We manage the entire process to minimize downtime and ensure your systems are back online quickly.

Detailed planning and execution for server migrations.
Minimized downtime and disruption during the migration process.
Post-migration support to verify optimal server performance.
Cloud and on-site server migration tailored to your business needs.

Data Center Management

Ad-Hoc

Our Data Center Management service provides expert care for your data infrastructure, whether on-site or in the cloud, to ensure reliability and security.

Data center migration services for seamless upgrades or relocations.
Ongoing maintenance to keep data centers running smoothly.
Support for both cloud-based and on-site data center operations.
Optimized performance and security for your critical infrastructure.

Network Setup & Secure (LAN & Wi-Fi)

Ad-Hoc

Our Network Setup & Security service ensures your business’s local area network (LAN) and Wi-Fi are efficiently installed, configured, and secured for optimal performance and protection.

Comprehensive setup of LAN and Wi-Fi networks.
Configuration tailored to your business’s connectivity needs.
Advanced security measures to safeguard against unauthorized access.
Ongoing monitoring and maintenance to ensure network stability and performance.
Both wired and wireless solutions designed for seamless integration and scalability.

Services

Choose Between Subscriptions, Add-Ons, and On Demand Services to Build Your Ideal IT Solution